Chartered Institute of Building Magazine of the Chartered Institute of Building

Claims investigator, NHBC, Hertfordshire/Bedfordshire

NHBCRecruiter: NHBC

Specialism: House Building

Sector: Housing

Job type: Permanent

Salary range: £40,000 - £49,999

Location: South East

Claims investigator, NHBC, Hertfordshire/Bedfordshire

£37,000 to £45,000 per annum | South East | Date posted 06 Dec 2017

NHBC has an exciting opportunity for a Claims Investigator to join the team home based Hertfordshire/Bedfordshire.

This is a key area of our business; providing a professional service to Homeowners and NHBC Registered Builders, investigating building defects and damage and settling resolution claims.

About the role as our Claims Investigator

You should have a construction background with a solid building technical knowledge as well as knowledge of remedial techniques. Ideally you will hold a relevant technical qualification and have knowledge of potential causes of building defects, Building Regulations, construction techniques and Health and Safety.

As the first point of contact with Homeowners, the ability to communicate clearly, concisely and accurately in both letter and report formats is essential. Good interpersonal skills are required, and experience in preparing repair schedules would be an advantage. Membership such as RICS, CIOB would be a distinct advantage. IT skills and a current driving licence are also essential.

As our Claims Investigator we are looking for someone who will always be looking to do things better and with attention to detail. Being able to put yourself in your customer’s shoes and seeing things from their perspective, whilst balancing operational parameters and behaving ethically.


Apart from working with great colleagues who are passionate about what they do, you will be joining a rapidly growing, market leading business. With Best Company accreditation and silver Investors in People status, we pride ourselves on developing individuals to achieve their full potential and offer exceptional personal development and career progression opportunities.

We also support, sponsor and pay for training and membership to relevant professional organisations. All necessary equipment and other allowances associated with working from home will be provided.

Salary/Benefits as our Claims Investigator:

  • £37,000 - £45,000 (depending on experience, home location and including remote worker allowance).
  • 6% bonus.
  • Company car.
  • 25 days pa annual leave with additional days for long service.
  • Pension scheme accredited to Pension Mark Plus standards (up to 10.5% of salary employer contribution) with life assurance of 4 x salary. 
  • Funded private medical insurance.
  • Tax efficient childcare vouchers and cycle purchase scheme.
  • High street discounts and preferential gym rates.
  • Employee assistance programme.

If you feel you are the right candidate for the role as our Claims Investigator then please click ‘apply’ now! We’d love to hear from you!

NHBC is committed to the promotion of equal opportunities. We are a corporate signatory to WISE (Women in Science and Engineering) and the Women in Finance Charter.

We value diversity, understand our inclusive culture helps our business maintain its competitive advantage and aim to attract more people from diverse backgrounds to complement our team.

Job benefits: Car + Benefits package + Pension + Bonus
Job ref: Claims investigator
Application deadline: 03 Jan 2018

Recruiter information... HBC (National House-Building Council) is the leading warranty and insurance provider and standards setter for UK house-building for new and newly converted homes. As a non-profit distributing company, it reinvests all income in achieving its primary purpose; improving quality in housebuilding to protect homeowners. More jobs from this recruiter